Thoughts From Dan
I succeeded Jimmy Collins as President and Chief Operating Officer at Chick-fil-A in 2001. Since then, my focus has always been on Customer Service.
At its core, service means an act of helpful activity. I would take the definition a bit further and say that it also means treating others with honor, dignity and respect and doing everything you can to ensure you are impacting the lives of people in positive ways.
Service is encouragement. Service is helping. Service is smiling. Service is a handshake. It's the Golden Rule. Service is not just something we do; it's something we live.
My father once said, "The best way to tell if someone needs encouragement is to first check to make sure they are breathing."
Fact is, we all need encouragement every single day, and that's why serving others is so rewarding and fulfilling for all of us at Chick-fil-A.
You never know how you might be able to impact someone's life and bring happiness to others by serving them well. Try it and see!