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| Friday, August 26, 2011
Andy Davis is a
talented, young musician from Nashville. He is also a fan of
Chick-fil-A and had a show in Atlanta last night. Yesterday, a
friend passed along a Tweet that Andy sent out earlier in the
Taking a page from the Morton's Steakhouse book on service (
read story here), I made a few calls and we asked that the good
folks at our Peachtree at Collier location help feed Andy for the
night. And that's exactly what they did.
I am so thankful to work with people who are willing to go the
second mile and help create remarkable experiences for our
customers. It didn't take much. Just a phone call and a little bit
of effort. Now, I'm not saying that we can give everyone who asks a
free chicken sandwhich, but we do hope to surprise and delight all
of our fans everyday at Chick-fil-A.
Andy, I hope you enjoyed your #2 with Waffle Fries and a large
sweet tea. It was our pleasure serving you!
How can you go the second mile in your business today?
Are you creating remarkable experiences for the people you