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Hall of Fame quarterback Roger Staubach said, “There are no traffic jams along the extra mile.” It’s a memorable way of letting us know that few people go the extra mile, for themselves or for others.
Creative people are continual learners who often find inspiration from areas outside their area of expertise. That means they often expose themselves to experiences and data that may not seem immediately relevant
A recent Fast Company article by Adele Peters follows a new trend in design that is geared toward helping us fight negative tendencies like laziness, haste, and self-centeredness by introducing inconvenience into everyday items.
Forbes contributor Micah Solomon offers an insightful way to test whether a company truly has a customer service culture.
In 1941, “Printers’ Ink: A Journal for Advertisers” published an interview with Kenneth B. Elliott, who was Vice President in Charge of Sales for The Studebaker Corporation. In it, Elliott outlined his definition of what a customer is not.
According to customer service success blog Parature, “A recent Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key brand differentiator…